Privacy Policy

Privacy Policy

Introduction

Welcome to https://therapy-for-adults-gender-affirming-care.denvermentalhealthcare.com (referred to as “Therapy for Adults Gender-Affirming Care,” “we,” or “our” in this Privacy Policy). We prioritize and respect your privacy by ensuring the security of your personal data. This policy explains our practices regarding the collection, handling, and protection of information when you interact with our website, applications, services, and products.

Scope

This privacy policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://therapy-for-adults-gender-affirming-care.denvermentalhealthcare.com.
  2. Any mobile applications or software we offer.
  3. Online services and products accessed through our platform.
  4. Interactions via email, phone, text messages, or other communication channels initiated by us.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy outlines the ways in which we process your personal information:

  1. User Accounts: When you create an account on our platforms, we collect and store your account details, including your name, contact information, and login credentials.
  2. Payments: We securely process payment information for services or products you purchase through our systems. This includes credit card details, billing addresses, and transaction history.
  3. Communications: If you choose to receive our newsletters, updates, or promotional emails, we may use your contact information for this purpose. You can opt-out at any time.
  4. Website Interactions: We track user behavior on our websites using analytics tools to understand visitor preferences and improve our services.

Personal Data Collection

We collect various types of personal data to enhance your experience and provide tailored services:

  1. Account Information: This includes your name, email address, user ID, and password (hashed and salted for security).
  2. Payment Details: Credit or debit card numbers, expiration dates, CVV codes, and billing addresses are encrypted and stored securely.
  3. Financial Records: We may retain records of transactions, including purchase history and payment method details, for accounting and fraud prevention purposes.
  4. Mobile Devices: Unique device identifiers, such as IP addresses, browser types, and mobile app versions, can be collected to personalize content.
  5. Location Data: With your consent, we may access your location to provide relevant services or tailored recommendations.
  6. Feedback and Reviews: We encourage user feedback and reviews, which help us improve our services. This may include personal details you choose to share.
  7. Social Media Profiles: If you connect our services with your social media accounts, we may collect information from these platforms (e.g., name, profile picture).
  8. Product Preferences: Data about the products or services you view, search for, or purchase helps us personalize recommendations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience:

  1. Strictly Necessary Cookies: These ensure basic functions like login and account management.
  2. Preference Cookies: They remember your preferences, such as language settings or display options.
  3. Analytics Cookies: Used to gather statistics on how our website is used, helping us improve its performance and content.

Users can manage non-essential cookies through our Cookie Manager, allowing you to control tracking activities.

Data Retention and Deletion

We retain personal data for the duration of your interaction with our services or as required by law:

  1. Legal Obligations: We may need to keep certain data for tax, accounting, or legal purposes, adhering to relevant jurisdictions’ regulations.
  2. Service Delivery: Your personal information is stored as long as necessary to fulfill the purpose for which it was collected, such as providing services, maintaining user accounts, or sending communications.
  3. Data Anonymization: Once the retention period ends, your data may be anonymized and used in aggregated forms for analysis and research purposes.

Security Measures

We implement robust security practices to protect your personal data:

  1. Encryption: We use encryption for data at rest and in transit to ensure secure communication.
  2. Secure Third-Party Processing: Some services are provided by trusted third-party vendors, who adhere to strict security protocols.
  3. Access Controls: Our team members have limited access to personal data, and their actions are governed by confidentiality agreements.

Children’s Privacy

Our services are not directed towards children under 18 years old, and we do not knowingly collect personal information from minors.

Your Rights (Dependent on Location)

The privacy laws in different regions provide individuals with certain rights regarding their personal data:

  1. Access: You have the right to request access to your personal data and its processing details.
  2. Rectification: Correct any inaccurate or incomplete information we hold about you.
  3. Erasure (Right to be Forgotten): Ask us to delete your personal data when it is no longer necessary.
  4. Restriction: Limit our use of your data in certain circumstances, such as contesting the accuracy of the data or preventing unauthorized processing.
  5. Data Portability: Receive a copy of your data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes, including direct marketing.
  7. Non-Discrimination: Be free from discriminatory practices when exercising your rights.
  8. Appeals and Complaints: File a complaint with a privacy regulator or initiate legal proceedings if you believe your rights have been violated.

To exercise these rights, please contact our Data Privacy Team at the details provided below.

Changes to Policy

We reserve the right to update this policy as needed:

  1. Any changes will be posted on this page with an updated effective date.
  2. We encourage you to review this policy periodically for the latest information.

Contact Us

For any privacy-related inquiries, feedback, or data requests:

  • Email: contact@therapy-for-adults-gender-affirming-care.denvermentalhealthcare.com
  • Postal Address: Privacy Policy Inquiries, Therapy for Adults Gender-Affirming Care, [Street Address], [City, State, Zip Code]